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Si tiene otras preguntas, por favor envíelas a help@cuotti.com.
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- Shipping and Delivery
- Sizes, Cuts and Fit
- Returns and Exchanges
- Garment Care and Quality
- Releases and Stock
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Shipping and Delivery
How long does it take for my order to arrive?
Domestic shipments within the peninsula usually take between 24 and 48 business hours from the moment the order leaves our facilities. For shipments to the Canary Islands, the Balearic Islands, or international destinations, the estimated delivery time is 3 to 5 business days.
How can I track my package?
As soon as your order is shipped, you will receive an email with the tracking number and a direct link to check the delivery status in real time.
Do you offer international shipping?
Yes, we ship throughout the European Union and to various countries around the rest of the world. Shipping costs and delivery times are automatically calculated at checkout.
Sizes, Cuts and Fit
How do I know which size to choose?
On each product page, you will find a detailed Size Guide with the exact measurements in centimeters. We recommend measuring a similar item you already own to compare the values.
What is the fit of the garments?
We work with our own patterns geared towards streetwear, highlighting boxy fit and drop shoulder cuts in t-shirts and sweatshirts. If you are looking for a loose and structured style, your usual size will give you that exact fit. If you prefer a more tailored look, we recommend choosing one size smaller.
Do the garments shrink when washed?
Our fabrics are pre-shrunk to ensure they maintain their original shape and size after washing, provided you follow the indicated care instructions.
Returns and Exchanges
What is your return or size exchange policy?
You have 14 calendar days from the receipt of your order to request a size exchange or a return. The garment must be unworn, unwashed, with its original tags and in the corresponding packaging.
How do I manage a return or exchange?
You can start the process by sending an email to help@cuotti.com indicating your order number and the reason for your request. Our team will guide you through the steps to complete the pickup or shipment of the garment.
How long does it take for my refund to be processed?
Once we receive the item at our warehouse and verify its condition, the refund will be processed within 5 to 10 business days using the same payment method you used for the purchase.
Garment Care and Quality
How should I wash and care for garments to maintain their quality?
To preserve the structure, color, and prints as if they were brand new:
Always wash garments inside out.
Use cold water (maximum 30 °C) and gentle wash cycles.
Do not tumble dry; let air dry in the shade.
Iron the garment inside out and avoid ironing directly over prints or embroidery.
What materials do you use?
We are committed to the highest quality and durability in every collection. We use heavyweight cottons and reinforced construction on collars and seams to give each garment consistency and body.
Releases and Stock
A product is out of stock; will it be available again (restocked)?
Most of our collections and garments are limited edition and are generally not restocked once sold out. We recommend joining our newsletter or following us on social media to stay up to date on upcoming releases.
How can I be the first to know about new drops?
You can subscribe with your email address at the bottom of our website to receive early access and exclusive notifications for each new release.